Privacy Policy

Last Updated: 1/1/2025

Royal Money Transfer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and financial information when you use our mobile application ("App") and related services ("Services"). By using the App, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

A. Personal Information

Full name, date of birth, and government-issued identification (e.g., passport, driver’s license).

Contact details (email address, phone number, physical address).

Financial information (bank account numbers, credit/debit card details, transaction history).

B. Transactional Data

Recipient details (name, account information, contact data).

Transfer amounts, currency exchange rates, and payment methods.

C. Technical and Usage Data

Device information (IP address, device model, operating system, unique device identifiers).

App usage patterns, crash reports, and analytics (collected via tools like Firebase or Apple Analytics).

Cookies or similar technologies (if applicable to the App’s web features).

2. How We Use Your Information

We use your information to:

Process money transfers and verify transactions.

Comply with legal and regulatory obligations (e.g., anti-money laundering laws).

Provide customer support and respond to inquiries (via support@royal-money.com).

Improve App functionality, security, and user experience.

Send service-related notifications, updates, or promotional offers (with your consent).

3. Sharing of Information

We may share your information with:

Financial Institutions: Banks, payment processors, and intermediaries to complete transactions.

Regulatory Authorities: As required by law (e.g., fraud prevention, legal requests).

Service Providers: Third-party vendors for IT infrastructure, analytics, or customer support.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties for marketing purposes.

4. Data Security

We implement industry-standard measures to protect your information:

Encryption: SSL/TLS for data transmission; AES-256 for stored data.

Access Controls: Restricted access to sensitive data on a need-to-know basis.

Audits: Regular security assessments to mitigate risks.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Object to processing or request data portability.

Withdraw consent for marketing communications.

Lodge complaints with a data protection authority.

To exercise these rights, contact us at support@royal-money.com.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable laws (e.g., GDPR safeguards).

7. Children’s Privacy

Our App is not intended for users under 18 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted in the App, and your continued use constitutes acceptance.

9. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact:

Email: support@royal-money.com